Book Review: The Human Factor
The Human Factor: Inside the CIA’s Dysfunctional Intelligence Culture
A former clandestine officer of the CIA who operated overseas without benefit of diplomatic cover, “Ishmael Jones” has painted one of the most damning insider accounts of a puportedly self-serving and risk-averse CIA’s management culture that has ever been written. Jones’ description of a mendacious and incompetent CIA headquarters bureaucracy has less in common with critical documents like the 9/11 Commission Report or the legendary Church Committee hearings than it does with the literature produced by Soviet dissidents and defectors during the Cold War.
Jones, who quotes from the iconic 1990’s film Glengarry Glen Ross, yearned to be in an aggressive covert intelligence service whose case officers would “Always Be Closing” . Instead, he finds a Central Intelligence Agency topheavy with career managers averse to approving operational approaches to potential sources, eager to recall effective and productive officers permanently home on the slightest pretexts, comfortable with padding their incomes through familial nepotism and not above lying to Congress or political superiors in the Executive Branch. Jones navigates successfully through three consecutive overseas assignments via a strategy of keeping HQ in the dark about his activities, never becoming known as an “administrative problem” to HQ paper-shufflers and advancing operational costs from his own pocket, with the CIA eventually in arrears to Jones to the tune of $ 200,000.
CIA management in The Human Factor resembles nothing so much as the Soviet nomenklatura crossbred with the Department of Motor Vehicles. Even if we were to allow for exaggeration for humorous effect, or frankly discount 50 % of Jones’ examples outright, the remainder is still a horrifying picture of Langley as an insular bureaucracy that excels far more at Beltway intrigue than at foreign espionage or covert operations. Jones also discusses the tenure of CIA directors George Tenet and Porter Goss, the Valerie Plame story and the post-9/11 intelligence “reforms” that aggravated the CIA management culture’s worst tendencies. Jones concludes by stating flatly that the CIA cannot be fixed and should be abolished, with its useful operational personnel transferred to the Departments of State and Defense.
ADDENDUM:
An excellent – and more detailed – review of The Human Factor by by fellow Chicago Boyz blogger, James McCormick:
Mini-Book Review – Jones – The Human Factor
….Other reviews of this book have proclaimed Human Factor a rather boring recollection of examples of institutional ineptitude and better as a guidebook for potential employees than a useful description of the CIA but I feel this is in fact the most useful book on the CIA’s clandestine service since:
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